1. What is AIP Articles
On Demand?
An AIP Articles On Demand account gives you a bulk discount
on the purchase of any 50, 100, 250 or 500 articles from nine
AIP journals and more than 400 AIP Conference Proceedings,
hosted on AIP’s Scitation online journal platform. Your users
may search and browse AIP publications just like any subscriber,
and any full-text article they download will be listed in
the On Demand Account Manager, a password-protected site where
you can administer your account. Your users have 12 months
to download articles, during which time you may keep track
of your downloads via the Account Manager. In short, your
users have full access to AIP content and you only pay for
the articles they actually use. [back
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2. How can my institution
apply for an AIP Articles On Demand account?
To apply for an AIP Articles On Demand account, please submit
your information here http://www.aip.org/ecomm/aod
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3. After my institution’s
account is set up, how do my users download articles via AIP
Articles On Demand?
Using a computer within the IP range you provide to us,
your users can simply go to any AIP journal or conference
proceeding – directly or via a link from a search engine or
database – choose an article, and click on the PDF choice
next to “Full Text.” [back to top]
4. Will our account be charged
(debited) for free articles?
Some content within AIP journals and conference proceedings
is free, such as sample issues and open access content. Downloads
of this content will not result in a debit to your AIP Articles
On Demand account. [back to top]
5. What happens if my users
download the same article more than once?
You pay only for the first download. Once an article appears
in your Account Manager, it will not be debited a second time,
as long as your account remains active. [back
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6. How can I monitor our
download history and check to see how many downloads remain?
To view your institution’s download history or to check
to see how many downloads are remaining in your account, login
to your AIP Articles On Demand Account Manager where the following
information is provided:
- The articles in your download
history are listed by the date and time they were downloaded.
- Each article in the list
is linked to the article abstract.
- Each article in the list
is linked to the full-text PDF.
- Your download total and
the number of downloads remaining in your account are indicated
toward the top of the page.
- The date on which your
account will expire is displayed.
The AIP Articles On Demand Account Manager also features on-screen
warnings to alert you when you have a limited number of downloads
remaining and again when you've exhausted your downloads. These
on-screen alerts are complemented by e-mail notifications, all
designed to allow you to you refill your account before it expires
and avoid any loss of service. [back
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7. How much time do we have
to download our articles?
Once your account has been approved and activated, your
users have 12 months to download the articles of their choice.
Rights to download new articles cease in two cases: (1) all
50, 100, 250 or 500 articles have been downloaded, or (2)
the 12-month period since you opened your account expires
(even if there are unused downloads). Any time you refill
your account with the purchase of another set of articles,
your account is extended for another 12 months. The expiration
date for your account is always displayed in the Account Manager.
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8. How do I refill our AIP
Articles On Demand account?
Simply click on the "Refill My Account" link appearing at
the top of the AIP Articles On Demand Account Manager page.
This link will take you to a page where you can purchase another
account of 50, 100, 250 or 500 articles. You'll always know
when to refill, since you can see how many downloads you have
left in the Account Manager. In addition, you'll receive both
on-screen and e-mail notices warning you when your account
is almost depleted. [back to top]
9. What happens to any unused
downloads in our account if we do not replenish the account
at the end of the 12-month period?
You will lose all remaining downloads in your institution’s
account at the end of 12 months if you do not refill. If you
choose to refill your account, all remaining downloads will
be credited to your new account. You may refill your account
at any time, extending your account for another 12 months.
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10. What are my options
once my institution’s AIP Articles On Demand Account expires?
If your institution’s account expires, AIP will maintain
your download history in the Account Manager for two months
following the expiration date. During this “grace period,”
you will be able to log into the Account Manager and view
your download history and article abstracts, and you will
still be able to link to the full-text of these articles.
If before the end of this two-month period you choose to refill
your account, you will again gain access to any previously
downloaded articles. In addition, any unused article downloads
will also be reinstated. [back
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11. What is the Scitation?
Scitation is the online hosting platform for AIP journals
and conference proceedings. To learn more about the powerful
features of our platform, please download our Scitation User
Guide at
http://librarians.aip.org/useguide1.pdf. Please also
note that many of the messages you will receive about the
management of your Articles On Demand account will be sent
by the Scitation staff. [back to
top]
12. What is the Scitation
Usage Report Service?
Articles On Demand administrators may also register for
the Scitation Usage Report Service (SURS). The COUNTER-compliant
statistics which SURS provides will allow you to monitor downloads
from all file types: abstracts, tables of contents, searches,
and full-text article downloads. You’ll see downloads separately
for all categories, and they’ll be broken out by publication.
Together with the Account Manager, monthly SURS reports give
you a complete picture of your researchers' activity for AIP
online publications. [back to top]
13. Where can I get technical
help about downloading, printing, and viewing PDFs?
Adobe Corporation maintains an excellent repository of technical
guides for users of Acrobat and PDFs. These documents cover
configuring browsers for use with Acrobat, resolving printing
problems, downloading and file-saving problems, etc. The main
gateway for these comprehensive guides is at http://www.adobe.com/products/acrobat/readstep2.html.
If you've consulted the guides without success, please contact
AIP Customer Support at the points of contact listed below.
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14. What if I experience
other technical problems?
If you experience any technical problems using your AIP
Articles On Demand account or managing your account online,
please contact:
Scitation Services Help Desk
American Institute of Physics
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502 USA
Phone (U.S. and Canada): +1 800 874 6383
Phone (other locations): +1 516 576 2664
FAX: +1 516 349 9704
E-mail: help@scitation.org
Office hours are from 07:30 to 23:00 EST (12:30 to 04:00 GMT).
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15. What if I have general
questions about my On Demand account?
If you have questions regarding your application, payment,
or refilling your On Demand account, please contact:
American Institute of Physics
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502 USA
Phone (U.S. and Canada): +1 800 344 6902
Phone (other locations): +1 516 576 2270
FAX: +1 516 349 9704
E-mail: ondemand@aip.org
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