| Who do I contact about
problems with my individual or institutional subscription? |
| Questions regarding individual or institutional subscriptions can
be directed to Customer Service at help@scitation.org |
| Who do I contact about
technical problems using the Digital Library? |
| If you experience any technical problems using the Digital Library
or managing your account online, please contact:
Scitation Services Help Desk
American Institute of Physics
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502 USA
Phone (U.S. and Canada): +1 800 874 6383
Phone (other locations): +1 516 576 2664
FAX: +1 516 576 2604
E-mail: help@scitation.org
Customer service office hours are currently from 07:30 to 23:00
Eastern (U.S.) Standard Time (13:30 to 04:00 GMT)
|
| How do I get a replacement
for an incorrect or unusable digital document purchase? |
| Please take note of the following customer service policies:
Corrupt or otherwise unusable PDF files: Should you find that a
PDF that you purchased is corrupt or otherwise unusable, please
note that, following charge confirmation and acceptance of the charge,
you will have a grace period of twelve hours (from the time you
accepted the charge) to download and/or view the PDF again. If you
still have an unusable PDF after additional attempts to redownload
the file, please contact Customer
Service for assistance.
Charge disputes: charge disputes should be reported to your credit
card company in accordance with its reporting rules and procedures,
and not directly to Customer Service. Your credit card company will
contact AIP for problem resolution. If you require more information
on this policy or have questions about specific charges, please
contact Customer Service
for assistance.
|
| Where can I download
the latest browsers for use with the Digital Libary? |
|
|
| Where can I download
the latest version of Adobe Acrobat products for use with the Digital
Library? |
| The latest version of Adobe Acrobat products can be downloaded at
Adobe's
corporate site. |
| Where can I get help
in configuring my browsing and PDF viewing software for use with the
Digital Library? |
|
Microsoft Internet Explorer
The Adobe Acrobat Reader plug-in is installed automatically on Windows
and Macintosh platforms. When this plug-in is used, PDF files are
displayed within the Microsoft Internet Explorer (MSIE) browser
window. The browser may also be enabled to use the Reader as a helper
application. For more details, refer to Adobe's Support Knowledgebase
on how to configure for Windows
or Mac
platforms.
Netscape
The current version of Acrobat permits the user to view PDF files,
using Acrobat as either a browser plug-in, or as a helper application,
by enabling or disabling Web Browser Integration in the General Preferences
configuration. For more details, see How
to Configure the Adobe Acrobat Reader for Use with Netscape.
|
| How can I send feedback
or make suggestions for improving the Digital Library experience? |
|
Please send feedback or make suggestions for improving the Digital
Library experience to the following address:
spiedl@spie.org
|
| What general tips can you
provide for improving my use of the Digital Library? |
| Some tips for improving your use of the Digital Library can be found
here.
|
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