PRA Customer Service Contacts and Feedback

[ Feedback Forms | E-mail Addresses | Mailing Addresses ]
For specific queries, there are three types of feedback forms available to PRA users, depending on the nature of the request: (1) Customer Service Query Form (used to ask questions about your subscription, i.e., login failures, password failures, etc.); (2) Technical Support Request Form (used to report specific problems with the service or request more detailed information on its use); (3) Editorial Feedback Form (used to send suggestions and other comments to the Editors).

It is recommended that you use the forms if possible, since it will save you some time in phrasing your request.

PRA is designed to be available 24 hours a day, seven days a week. Should it be necessary to perform system maintenance or other service that requires a period of downtime, details regarding it will be posted on the entry page.

Feedback Via Web Forms

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Feedback Via E-Mail

(Please use the feedback forms above whenever possible.) PRA Customer Service (for help with your subscription) can be reached at:
assocpub@aps.org


PRA Technical Support (for help with using the service) can be reached at:
feedback@aps.org


Editorial feedback (comments, suggestions, etc.) regarding PRA can be sent to the Editors at:
feedback@aps.org

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Feedback Via Written Correspondence

Correspondence to PRA Customer Service can be addressed to:

PRA
c/o Associate Publisher
The American Physical Society
One Physics Ellipse
College Park, MD 20740-3844 USA


Correspondence to the PRA Editorial Office can be addressed to:

PRA
1 Research Road
Box 9000
Ridge, NY 11961-9000 USA


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