PRE Customer Service Contacts and Feedback
[ Feedback Forms |
E-mail Addresses |
Mailing Addresses ]
For specific queries, there are three types of feedback forms
available to PRE users, depending on the nature of the request:
(1) Customer Service Query Form (used to ask questions about
your subscription, i.e., login failures, password failures, etc.);
(2) Technical Support Request Form (used to report specific
problems with the service or request more detailed information
on its use); (3) Editorial Feedback Form (used to send suggestions
and other comments to the Editors).
It is recommended that you use the forms if possible, since it will
save you some time in phrasing your request.
PRE is designed to be available 24 hours a day, seven days
a week. Should it be necessary to perform system maintenance
or other service that requires a period of downtime, details
regarding it will be posted on the entry page.
Feedback Via Web Forms
Feedback Via E-Mail
PRE Customer Service (for help with your subscription) can be reached at:
PRE Technical Support (for help with using the service) can be reached at:
Editorial feedback (comments, suggestions, etc.)
regarding PRE can be sent to the Editors at:
(This requires a browser with form support.)
(Please use the feedback forms above whenever possible.)
Feedback Via Written Correspondence
Correspondence to PRE Customer Service can be addressed to:
PRE
c/o Associate Publisher
The American Physical Society
One Physics Ellipse
College Park, MD 20740-3844 USA
Correspondence to the PRE Editorial Office can be addressed to:
PRE
1 Research Road
Box 9000
Ridge, NY 11961-9000 USA