Customer Service Contacts and Feedback
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There are three types of feedback forms available,
depending on the
nature of the request:
(1) Customer Service Query Form (used to
ask questions about your subscription, i.e., login failures,
password failures, etc.);
(2) Technical Support Request Form
(used to report specific problems with the service or request
more detailed information on its use);
and (3) Editorial Feedback
Form (used to send suggestions and other comments about the
journal).
It is recommended that you use the forms if possible, since it will save you some time in phrasing your request.
This service is designed to be available 24 hours a day, seven days a week. Should it be necessary to perform system maintenance or other service that requires a period of downtime, details regarding it will be posted on the entry pages.
Via Forms
Customer
Service Query Form (subscription-related)
Technical Support
Request Form (problems, using the service, etc.)
Editorial
Feedback Form (comments about the journal, suggestions, etc.)
Via E-Mail (Please use the
feedback forms above whenever possible.)
Customer Service (for help with your subscription) can be reached at:
Technical Support (for help with using the service) can be reached at:
Editorial feedback (comments, suggestions, etc.)
can be sent to:
